CategoriesGateways News Release Notes

Changes to the automatic retry of failed Credit Card payments

Visa recently announced additional fees for merchants if you process the same payment request more than 14 times in a month after the first one fails. This could result in large additional fees to our users as our system was designed to retry failed payments every day.

To address this we have changed the default behaviour when a payment fails. Now, we will try every day for 7 days, and then retry ever three days thereafter.

We do give you the option of retrying every other day and every day, but you may be subject to other charges (not by us mind you). You can change the default behaviour in your payment gateway settings page.

CategoriesGateways News

Go Cardless Alternative (67% savings)

Xero has been pushing it’s integration with Go Cardless for a couple of years now. It does many of the things that uCollect does (although we’ve been doing it much longer). But at 1% of the transaction value (up to $4) it can be a very expensive option. It’s not bad if you only do one or two transactions a month, but it doesn’t take much to be very expensive.

uCollect has partners for Direct Debits in NZ, Australia, US, Canada and UK. We can offer affordable alternatives than Go Cardless in almost every scenario.

For example, a small accounting practice in Canada uses uCollect with our Pre-Authorized Debit partner, Forte Payments. Forte charges a $10/m statement fee plus around 30c per debit/credit. We ran the numbers with them. In April they processed $25K worth of invoices through Pre-Authorized Debits (65 invoices). Their total cost (including uCollect subscription) were $59. Had they processed the same transactions through Go Cardless it would have cost $183 – that over 67% less! Imagine the savings if you were processing more!

Plus, by using uCollect you get many extra features such as installment plans, automatic payments, manual control of invoices, etc. Contact us today if you want to explore what your costs might be by using uCollect.

CategoriesGateways News

Is 1% too much for QBO ACH? Yes!

Intuit recently upped their pricing on their built-in ACH service for Quickbooks Online. It will now cost you 1% (up to a max of $10 per item) to collect your invoices via their ACH platform. This can add up to thousands of dollars a month for many business owners. But there is a better way.

uCollect, and our partner Forte Payment Systems, offer a fully-integrated and automated ACH option for as little as 30c per transaction. Forte’s monthly fee and uCollect’s subscription are more than covered in your first few transactions. If you process more than $5,000 per month in ACH payments then we’re going to save you money!

Plus, you get all additional features of uCollect that QBO doesn’t offer, including Installments, Filters, multiple gateway options and more.

For more information on Forte’s options you can calculate their sales team at 866-290-5400 or start your account application process here. You can view demos of uCollect here and create your 30 day free trial or click the support beacon on this page to contact our support team.


Unbalanced ABA file

Most Australian banks want a balanced ABA file for their Direct Debits. But Westpac is an exception – they demand an unbalanced file. We now support the unbalanced ABA file format for Westpac (and anyone else that like’s deviating from the norm). Just choose the “Australian ABA File – unbalanced” gateway option.

Setup under the wrong one? No worries, mate! Just contact support and we can get it switched for you!

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