Live Chat feature now enabled
The problem for low-cost SaaS solutions like ours is that phone-in support is incredibly expensive to maintain. So we have decided that a Live Chat feature would be ideal. We have chose the Pure Chat tool for it’s flexibility, multi-agent option and price. Now you can reach a live agent from both the main website and from within the application itself.
Now, we’re not available 24×7, but we’ve kept the hours as wide as we can. Sometimes we are away from the desk and forget to make ourselves unavailable – so please forgive us if it says where there but we are not. But we’re looking forward to being able to interact with you more actively.

Most banks in Australia allow approved customers to initiate Direct Debits using an industry-standard file format called the “Australian Banking Association” file format (or ABA file). This file is not a comma separated file (CSV) like NZ banks mostly use – it is a fixed length file format which takes a bit more effort to create than a CSV file.