11 Dec 2014

Live Chat feature now enabled

December 11, 2014Features

The problem for low-cost SaaS solutions like ours is that phone-in support is incredibly expensive to maintain.  So we have decided that a Live Chat feature would be ideal.  We have chose the Pure Chat tool for it’s flexibility, multi-agent option and price.  Now you can reach a live agent from both the main website and from within the application itself.

Now, we’re not available 24×7, but we’ve kept the hours as wide as we can.  Sometimes we are away from the desk and forget to make ourselves unavailable – so please forgive us if it says where there but we are not.  But we’re looking forward to being able to interact with you more actively.

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