Everything that we do here at uCollect is designed to get you paid in full without effort. So even though we support Pay Now transactions, we still prefer to get your customers sign up for automatic collection. Accepting less than the amount due, unless you’ve agreed to an automated payment plan, doesn’t meet that objective!

However, we’ve received feedback from several clients that accepting partial payments on the Pay Now page is desirable. So, to that end, we have released our Partial Payments feature.

This is completely optional, and by default it is off. But if you want, you can enable Partial Payments from the Organisation Settings (Edit menu).

Checking this box will enable Partial Payments in your Pay Now screen.

This setting has no effect on your automated payment cycle – this will continue to collect the amount due or the installment amount as always.

Today we have released our most heavily requested feature: Passing Fees on to Customers.

You can read the full help article here: https://ucollect.helpscoutdocs.com/article/61-charging-fees-to-clients

Now you can setup a fee formula ($ and % of the collection amount) that will be added to the collection.  You set this up in your gateway profile page.  Then all new customers who are connected to this gateway will have the fee disclosed and added, including on the Pay Now page.

For complete flexibility (and to deal with that whining client that just can’t stop complaining) you can deactivate at the customer level should you need to.

Please note that if you configure this on a gateway that already has customer assigned to it, these customers will NOT be automatically configured.  You should ensure that they have consented to the charges (as for automatic customers they won’t be confronted with any disclosure).  If you have lots of customers that you need to activate please contact support and we can assist you.

As always, if you have any questions please use the Contact Us page or help beacon within the app.