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Most Common Support Issues
What Payment Gateways do you Support?
How do we contact you?
Can I see a Demo?
Here is a list of our support pages…
Site Navigation
Creating your uCollect Account
Adding an Organisation
Edit Organisation
Payment Gateways
Pay Now / Payment Services
Email Invitations
Search Contacts
List Invoices
(including Suspend Invoice and Installment Plans)
Edit Contact
Collection History
Personal Profile
Partner Programme
Special Cases
Reconciling Payments in Xero
Using a Clearing Account instead of your main bank account (Xero)
Using Branding Themes in Xero
Google Chrome Extension
Manually triggering payments
What to do When a Payment fails (after processing)
Why has my collection been DECLINED?
Managing Multiple Currencies
Refunding a Payment
Oops – our access to you Xero Ledger appears to have been revoked
Refunding money to a customer
API Options
And here are pages dedicated to our Gateway integrations:
Mint Payments (NZ/AU Credit Card)
EziDebit
Windcave (Payment Express)
Forte Payments
Authorize.net
Stripe – Credit Cards
Stripe – ACH (US)
NZ Direct Debits
Australian ABA File
SEPA Directed Debts (Europe)
Netcash (South Africa – formerly SagePay)
More pages are coming.
Click here for a full interactive list of available gateways
.
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