Most Common Support Issues
Here is a list of our support pages…
- Site Navigation
- Creating your uCollect Account
- Adding an Organisation
- Edit Organisation
- Payment Gateways
- Pay Now / Payment Services
- Email Invitations
- Search Contacts
- List Invoices (including Suspend Invoice and Installment Plans)
- Edit Contact
- Collection History
- Personal Profile
- Partner Programme
- Special Cases
- Reconciling Payments in Xero
- Using a Clearing Account instead of your main bank account (Xero)
- Using Branding Themes in Xero
- Google Chrome Extension
- Manually triggering payments
- What to do When a Payment fails (after processing)
- Why has my collection been DECLINED?
- Managing Multiple Currencies
- Refunding a Payment
- Oops – our access to you Xero Ledger appears to have been revoked
- Refunding money to a customer
- API Options
And here are pages dedicated to our Gateway integrations:
- Mint Payments (NZ/AU Credit Card)
- EziDebit
- Windcave (Payment Express)
- Forte Payments
- Authorize.net
- Stripe – Credit Cards
- Stripe – ACH (US)
- NZ Direct Debits
- Australian ABA File
- SEPA Directed Debts (Europe)
- Netcash (South Africa – formerly SagePay)
More pages are coming. Click here for a full interactive list of available gateways.