Most Common Support Issues
Every time uCollect initiates a collection on an invoice (or when a customer uses PayNow to pay an invoice) uCollect will mark that invoice as paid in Xero. The payment is is recorded in the Xero Bank account (or other payments-enabled ledger account) nominated in your Payment Gateway setup (Edit Organisation screen) in uCollect. Every invoice will have a separate payment transaction, even if there were multiple invoices in that batch (this is due to Xero not allowing the creation of Batch Deposits through the API – but this proves to be helpful when dealing with returned payments).
Reconciling uCollect payments in Xero is pretty easy.
If you have lots of transactions then we recommend that you DO NOT post payments to your normal bank account. Instead, use a “fake” bank, or clearing, account. To do this: