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Support

Ucollect :Support

Most Common Support Issues

What Payment Gateways do you Support?

How do we contact you?

Can I see a Demo?

Here is a list of our support pages…

  • Site Navigation
  • Creating your uCollect Account
  • Adding an Organisation
  • Edit Organisation
  • Payment Gateways
  • Pay Now / Payment Services
  • Email Invitations
  • Search Contacts
  • List Invoices (including Suspend Invoice and Installment Plans)
  • Edit Contact
  • Collection History
  • Personal Profile
  • Partner Programme
  • Special Cases
  • Reconciling Payments in Xero
  • Using a Clearing Account instead of your main bank account (Xero)
  • Using Branding Themes in Xero
  • Google Chrome Extension
  • Manually triggering payments
  • What to do When a Payment fails (after processing)
  • Why has my collection been DECLINED?
  • Managing Multiple Currencies
  • Refunding a Payment
  • Oops – our access to you Xero Ledger appears to have been revoked
  • Refunding money to a customer
  • API Options

And here are pages dedicated to our Gateway integrations:

  • Mint Payments (NZ/AU Credit Card)
  • EziDebit
  • Windcave (Payment Express)
  • Forte Payments
  • Authorize.net
  • Stripe – Credit Cards
  • Stripe – ACH (US)
  • NZ Direct Debits
  • Australian ABA File
  • SEPA Directed Debts (Europe)
  • Netcash (South Africa – formerly SagePay)

More pages are coming.  Click here for a full interactive list of available gateways.

 

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