Most Common Support Issues

Personal Profile

personal_profile

On this screen you can manage your profile and see a list of all organisations that you have access to.

Email Address: Enter your email address. This is also your login name. Please ensure that you enter a valid email address as we send all reset password requests, Upload notifications and other important communications about your account to this address.

Password: Leave this blank if you are not changing your password. If you want to change your password enter your new password here and in the “Re-Type Password” field.

First Name: Your first name – this is what we use to address you in our email messages.

Last Name: Your last name